Terms and Conditions of Use Including
Refund and Return Policy
General Information
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE & REFUND AND RETURN POLICY CAREFULLY BEFORE PURCHASING ANY PRODUCT OR SERVICE AND BEFORE CONTINUING TO USE THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions of use, refund and return policy, and other applicable law. If you do not agree to these terms and conditions, please do not use this site and please do not complete any purchase of products, service, or memberships.
Credit and Debt Card Payment Authorization for Wood Creek Craft Works (WCCW) Products
By clicking the Purchase button on the Checkout page you give us permissions to immediately debit your account for the amount indicated as the purchase price of the product including any applicable tax and shipping fees for items you have added to your cart. This permission is for a single transaction only, and does not provide authorization for any additional unrelated debits or credits to your account.
PCI Compliance
Please note: WCCW does NOT collect, hold, or maintain any credit card information in its offices or on its electronic systems anywhere at any time. All credit card information is stored securely by the respective Credit Card Processing companies. We will gladly provide a copy of the PCI compliance form from those sites upon request.
Return and Refund Policy
We want you to be completely satisfied with your Wood Creek Craft Work experience. If your purchase fails to meet your expectations for any reason, we will gladly accept returns of your Wood Creek Craft Work purchases up to 30 days from the time of purchase, and refund your purchase price subject to the following conditions:
- Our returns and refund policy window lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
- You must have a receipt or proof of purchase such as the website transaction record, charge/debt card statement, etc.
This is pretty straightforward if you purchased the product from this website, as we maintains records all transactions indefinitely.
Note: We may not have a record of the transaction if you have selected to request that we purge your personal data as outlined in our Privacy Policy. In this case, you will need to present another form of proof from your records. - You must receive a Return Authorization before shipping your item(s) back to us by email.
Please email Michael@WoodCreekCraftWorks.com for return authorization and return instructions. - Your item must be unused and in the same condition that you received it (salable condition).
- Returns must be well packed and in any protective wrapping. We recommend using the original packing material or comparable material and insuring the return.
Note: If your item was damaged in shipping, please see additional information in the Damaged In Shipping section below. - Original shipping charges are nonrefundable. Customer is responsible for return shipping charges.
- No return or refund on Gifts. If your item was a gift, and you are not happy with it, please consider re-gifting it to someone who will love it.
- Sale items. Only regular priced items may be refunded. Sale items cannot be refunded.
Damaged in Shipping
- For an item damaged in shipping to you, we will require additional information before issuing a return authorization.
- As we will be required to submit a reimbursement request to the carrier according to their insurance policy guidelines, we must have sufficient photos of the damage to the original package and item before it is repackaged for returned to us.
- In this case, please follow all instructions given when requesting a return authorization.
- Please work with us to facilitate this by sending any requested photos of package or item damage as requested.
Exchanges
We only replace items if they are actually damaged, not defective. Defective is an impossible term to correctly apply when it comes to hand crafted and naturally unique creations. We also do not charge for extra for any perceived defects even though they add more charm to an already unique item. 🙂
Regardless, if you feel you do need to exchange your item for any reason, please send me an email at {email address} and I will do whatever I can to ensure your satisfaction.
Shipping Returns
- You will receive return shipping information in your Return Authorization email.
- You should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item. At the very least, consider paying for a delivery notification.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of any discrepancies or issues with your return that may effect your refund.
- Once everything is in order, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help for anything?
Regardless of our strict refund policy, we are always willing to consider any unique scenario a customer face. Please feel free to email me at Michael@WoodCreekCraftWork.com for questions and concerns related to refunds, returns, shipping, or anything else, or you may use the website Contact Form.
Site and Content
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Michael Palachuk (Proprietor) and Wood Creek Craft Works (The Company). The collective work includes works that are licensed to Michael Palachuk. Copyright 2023 (and beyond), Michael Palachuk and Wood Creek Craft Works ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Wood Creek Craft Works for products that have been listed for sale.
You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Wood Creek Craft Works for products that have been listed for sale. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Michael Palachuk on behalf of Wood Creek Craft Works. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Michael Palachuk and Wood Creek Craft Works used in the site are trademarks or registered trademarks of Michael Palachuk and Wood Creek Craft Works respectively.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Michael Palachuk and Wood Creek Craft Works disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
Michael Palachuk and Wood Creek Craft Works does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.
Michael Palachuk and Wood Creek Craft Works do not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
The collective work includes works shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Michael Palachuk and/or Wood Creek Craft Works has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Michael Palachuk and Wood Creek Craft Works product is mistakenly listed at an incorrect price, Michael Palachuk and Wood Creek Craft Works reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Michael Palachuk and Wood Creek Craft Works reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Michael Palachuk and Wood Creek Craft Works shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Michael Palachuk and Wood Creek Craft Works without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Michael Palachuk and/or Wood Creek Craft Works may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Michael Palachuk and/or Wood Creek Craft Works.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Oregon, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Michael Palachuk and Wood Creek Craft Works products) shall be in the state or federal courts located in Multnomah County, Oregon.
Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Wood Creek Craft Works products) must be commenced within one (1) year after the claim or cause of action arises. Michael Palachuk and/or Wood Creek Craft Works failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right.
Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Michael Palachuk and Wood Creek Craft Works may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Wood Creek Craft Works or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.
You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Michael Palachuk and Wood Creek Craft Works does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Michael Palachuk and Wood Creek Craft Works is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.
However, Michael Palachuk and Wood Creek Craft Works reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Michael Palachuk and Wood Creek Craft Works in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Michael Palachuk and Wood Creek Craft Works, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Michael Palachuk and Wood Creek Craft Works may link to sites operated by third parties. However, even if the third party is affiliated with Michael Palachuk and Wood Creek Craft Works, Michael Palachuk and Wood Creek Craft Works has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Michael Palachuk and Wood Creek Craft Works.
These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Michael Palachuk and Wood Creek Craft Works seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Please also visit our Privacy Policy section establishing the collection, use, retention, and protection of information for this website.
Your consent
By using this site, you consent to our Terms and Conditions.